Shipping & Returns Policy
Shipping Information
• Orders typically process within 1-3 business days
• Expedited processing available for additional fee
• No weekend or holiday shipping
Domestic Shipping Options
- Standard Ground (3-7 business days)
- Expedited (2-3 business days)
- Overnight (1 business day)
International Shipping
• Available to most countries
• Customs fees may apply
• Delivery times vary by destination
• Tracking provided for all orders
Order Tracking
• Tracking numbers emailed upon shipment
• Allow 24 hours for tracking to activate
• Carrier delays may occur during peak periods
Shipping Restrictions
• Some items may have special shipping requirements
• Certain products cannot ship internationally
• Remote areas may have extended delivery times
Returns Policy
• 30-day return window from delivery date
• Items must be in original condition
• All components must be included
• Original packaging required
Return Process
- Request return authorization
- Receive approval email with instructions
- Ship items to provided facility
- Allow 3-5 days for processing upon receipt
Refund Details
• Refunds issued to original payment method
• Original shipping costs non-refundable
• Restocking fees may apply to certain items
• Allow 5-7 business days for refund processing
Non-Returnable Items
• Opened software
• Trading cards (sealed products only)
• Downloadable content
• Clearance merchandise
Damaged/Defective Products
• Contact us within 7 days of receipt
• Photo documentation required
• Replacement or refund options available
Exchanges
• Subject to product availability
• Must follow standard return process
• New order required for replacement
Special Cases
• Lost packages require carrier investigation
• Incorrect shipments must be reported immediately
• Holiday return extensions may apply
For complete policy details, please visit our FAQ section.